Cosmetics company stores
Posted 27 May 2003 - 11:10 PM
need this pass to get in the stores. And, you have to be either visiting, or, be an
Estee rep. to shop there. ( I have been to a lot of the Company Stores, and Sydney
is by far the hardest to get in and spend ones money.) I got some cute charms there
for $5. But I certainly wouldn't fly in specifically ....sometimes they have no solids, and
Sydney won't phone Rosebery store to let you know what they have. Makes this
collecting fascinating, doesn't it!!!
Estee Lauder, Level 6, 99 Bathurst Street Sydney NSW
Estee Lauder, 21 Rosebery Avenue, Rosebery NSW
Solids are 30% cheaper than in stores.
Posted 27 May 2003 - 02:02 PM
Surely it doesn't matter to the Cosmetics Co who buys the solids as long as somebody does!
At the end of the day most stores rely on their regular customers for their trade as this is their bread and butter.
They must be commission based
Don't they want regualr happy customers then?
It makes you wonder what on earth the staff in these stores are "threatened" with!
Surely somebody in the whole store must be helpful and understand that these rules are hardly "customer friendly"
I am in Customer Services myself and our motto is "Customer is King" and always go that extra mile for your customer.
Cosmetics Co are turning in to a laughing stock and surely cannot actually believe what they preach!
What they need is some stiff competition.
I have spent an absolute fortune on my collection in the last 12 months, far more than on anything else.
My question to EL would be Why should I bother?
I am not highly regarded as a customer am I?
If I had spent that much in any other store on such a regular basis I would expect First Class treatment let alone be "restricted" to what I can spend.
Posted 27 May 2003 - 02:45 PM
The Cosmetics Company stores I shop at in Virginia do not limit you on how many you can purchase (at least not that I am aware of), but one of their stores has a policy where you cannot touch the solid perfumes you are considering on purchasing. So when I want to inspect what I am purchasing, the sales lady must handle it while I look it over.
Posted 27 May 2003 - 02:46 PM
I know that we are all unhappy with the C.C. Co. right now. Me too!
I visited mine in Allen, Tx. this weekend. They had the Watering Can for $120.00, Round and Square "America the Beautiful" $45.00 and $54.00 w/crystals. Let me know if I can help any of you. I can go back if anyone wants anything... I can get up to 3 items.
Posted 27 May 2003 - 03:16 PM
Did you find out about the flacon/falcon?
Are they still letting you see the list that they can order from?? Are there any Jay Strongwaters on it?
Posted 27 May 2003 - 03:22 PM
At that time the highest price solids was $150 at 40% off, so you could buy a lot of them.
Now that solids are $450 at 20% off , you are very limited so it sometimes is not worth the hassle.
Don't know what happened but it hardly seem worth it to EL to have this PR nightmare.
Posted 27 May 2003 - 04:50 PM
The Allen store did not order the "Flacon". They said it was a misprint, as suspected!. It was an etched bottle with Beautiful fragrance.
They did let me look at their print out last month and took my list of suggestions. There were Strongwaters on their printout, but they didn't get any. I think that I mentioned that they, being a newer store are "low man" when the order goes in. Somebody else must have gotten those. They are getting ready to submit another order by the 31st. I will call at the end of this week and they said they would tell me what was on the "availability list".
The manager has been extremely nice and was eager get any suggestions and expertise that our collector's might offer, since she knows nothing about these compacts....powder or solid.
We will see what they get in on June 15th. Hope they are still willing to give me telephone information....I will keep trying.
Best to all....
Posted 27 May 2003 - 05:43 PM
That would be like buy 4 and get the 5th one free because it would be a savings of $200.
Perhaps if this started happening Estee Lauder would cut the production runs and just let them sell out at the department stores.
[ May 27, 2003, 06:46 PM: Message edited by: Lisa ]
Posted 27 May 2003 - 06:24 PM
I don't think it is necessarily anything to do with E.L. as I think once the goods are despatched to these outlets, that is it! Perhaps I am wrong but will endeavour to check it out!
The one thing that I find distasteful is the fact that they keep a check on their customers i.e. who buys, how many, etc. etc. And if the girls do work on commission there is nothing wrong in that!
If the goods are sent to these places due to the fact that they are not selling, why should anyone care how many a customer buys and also, whether the customer sells on or exchanges or whatever! Once you have purchased an item, it is yours legally to do whatever you wish! If vigorous restrictions are to be imposed and a Big Brother attitude adopted, would it not be better for E.L to dispose of them completely and not send on for re-sale. Even for E.L to retain these and have a yearly mini-auction? I really haven't thought this through at length. BUT to be treated as children is making a laughing stock of us all. They want the collectors to come and buy yet they don't want to sell! Also for the Collectors to be told they can't have this or that I think is demeaning.
Personally I have stopped buying from them and feel if we all did the same, they would then have a turnabout of face. No customers, no money, etc. etc. No-one is going to tell me what I can or can't do with an item once purchased!
[ May 28, 2003, 01:17 AM: Message edited by: Jacqueline ]
Posted 27 May 2003 - 06:41 PM
I agree with what you say totally.
The Cosmetic Company Store is Estee Lauder, they sell only products owned by the Estee Lauder Company nothing else.
[ May 27, 2003, 07:35 PM: Message edited by: Lisa ]
Posted 27 May 2003 - 06:58 PM
Sorry to be so vague but would like to know more about how this works..
Posted 27 May 2003 - 07:27 PM
The girls I know in the Cosmetic Company store tell me that they do not sell on commission but I would venture a guess they still have a quota to sell
Posted 27 May 2003 - 08:22 PM
Posted 28 May 2003 - 03:34 PM
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