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Mad At Estee Lauder!


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#1 peanutbutter

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Posted 11 August 2005 - 07:37 PM

How do you all feel about sending a note or letter to Estee Lauder??

Ok I finally did it --- I wrote Estee Lauder a letter and told them how I felt about their solids and the warehouse sales and the large volume on ebay for sale. Also told them I no longer will purchase solids from their CSR. That my collection was going down in value and felt to buy any new ones would be a waste of money.

They will get back to me in a couple of weeks - I can't wait to see what they say.
I don't care if it is a huge company it made me feel better to write them.

Mary


#2 Sandra

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Posted 11 August 2005 - 08:59 PM

Good for you, Mary!! smile.gif

I'd like to hear what they have to say too!

See how it is justified etc. Looking forward to your answer! wink.gif

#3 KK

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Posted 11 August 2005 - 10:36 PM


Hi Mary,
I sent you an email. Get back to me I'm leaving town. biggrin.gif


#4 Lori B

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Posted 14 August 2005 - 06:14 AM

Way to go Mary! Please let us know if you get any response.

#5 2cute4u2

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Posted 14 August 2005 - 06:17 PM

Hey Mary,

Can you provide the address so that those of wishing to contact EL can do so. Thanks.

#6 peanutbutter

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Posted 14 August 2005 - 09:44 PM

Hi Barb,

I just used the EL Website and went right to customer service.


#7 2cute4u2

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Posted 15 August 2005 - 01:27 PM

Thanks, Mary. wink.gif

#8 Printerslady

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Posted 18 August 2005 - 07:55 AM

Good luck, Mary. I sent a message to them using their website and just got a canned reply. No follow-up, nothing. sad.gif I hope you do better. Please let us know as soon as you hear back.

Catherine


#9 peanutbutter

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Posted 18 August 2005 - 02:14 PM

Catherine,

Thanks!!

I don't expect to hear from them but like I said it does make me feel better.

Mary

#10 peanutbutter

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Posted 19 August 2005 - 01:39 PM

[FONT=Arial]Solid Perfume Members,

Right after I posted on this site "that I did not expect to get a response from my letter to Estee" ... BAM ... I had mail... from: Estee Lauder.

The letter was very bland....

Thank you for taking the time to contact Estee Lauder Blah Blah.. We would like to explain that our products are only distributed for sale at our authorized retail stores accounts, or at our free-standing store. Products purchased at our authorized accounts are genuine EL products.

And Melissa goes on to say that Ebay is not one of our accounts and therefore we have no way of knowing how they were obtained. Meilssa ends the short canned letter with Hope you will continue to look to Estee Lauder for all of your fragrance needs.

Melissa never once said anything about the warehouse sales, funny hu... she only brought up Ebay which was a very very small part of my letter. I find it very odd she did not defend the company in regards to the warehouse. I think not saying anything says volumes. Just in my opinion.

CATHERINE: The letter also never said anything about solids.... I think this is a canned letter just like the one you received.

Mary

Edited by peanutbutter, 22 August 2005 - 10:25 PM.


#11 Petals

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Posted 22 August 2005 - 04:32 PM

Hope this is the correct heading, but..........looks like Harrods solids are now
turning up 'empty' on Ebay!

Was surprised, to say the least!

ohmy.gif

#12 Elly

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Posted 22 August 2005 - 05:10 PM

Hi All,

This so makes me mad, I know I should not be like this, but it just makes

me lose interest in collecting, that is why I have started selling my collection.

I know that I am going to lose money, I may keep hold of all my expensive ones

like the Carousel etc but if goes on like this what is that going to be worth!!!!

Elly. sad.gif

#13 Petals

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Posted 22 August 2005 - 05:17 PM

Elly, don't get mad, get even! You and I and other members know that
our old solids cannot be repeated in this way. So those will retain their
value and their fantastic uniqueness. Under the circumstances, keep
searching for the old solids and ignore the new ones which are being released now!

Just a thought!

wink.gif



#14 Elly

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Posted 22 August 2005 - 05:33 PM

Hi Jacky,

that is why I shall keep the ones that I really like and sell all the others,

but it does make me so mad, that solids go so cheaply, I shall definately not buy

the new ones now.

I used to enjoy collecting, but not so much these days.

Thanks Jacky for the thought, hope you are in better spirits this week!!!!!

Elly

#15 Don and Margaret

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Posted 22 August 2005 - 08:28 PM

Elly,

If you do decide to sell your Carousel please email us first. biggrin.gif





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