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Quality Issues With New Solids


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#16 Elly

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Posted 06 August 2005 - 01:03 PM

Thank-you for the E-Mail Lisa,

This is all getting too farcical now, and as Sandra has said, I wonder what would happen if you sent them all back and demanded refunds.
Come on you Americans, don't be laid back like the British...........start a revolution.

biggrin.gif biggrin.gif biggrin.gif Elly.

#17 Petals

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Posted 06 August 2005 - 01:22 PM

This has to be a mistake! Why should Lisa's picture show the two facing forwards
and the others come along later back to front? blink.gif

I definitely would send them back and also query it.....

Come on out there! Don't be complacent. Remember the Brits are
behind you!

wink.gif



#18 VEGAS LADY

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Posted 06 August 2005 - 05:23 PM


IF WE ARE GOING TO HAVE A REVOLUTION......CAN I CARRY THE BANNER.

laugh.gif laugh.gif laugh.gif laugh.gif laugh.gif laugh.gif

MARGARET


#19 Elly

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Posted 06 August 2005 - 05:55 PM

Hi Margaret,

You certainly have the right name to carry the banner.. biggrin.gif

"The Iron Lady".................oooops sorry that was Margaret Thatcher.......... laugh.gif

New post.........Vote for Margaret to lead the E.L. troops.

Elly.

#20 VEGAS LADY

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Posted 06 August 2005 - 06:40 PM

HI ELLY....

MAGGIE AND I HAVE A LOT IN COMMON...... laugh.gif

MARGARET

#21 Queenie

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Posted 06 August 2005 - 07:07 PM

Well, They say were gonna have a revolution! ph34r.gif
Right on Margaret! biggrin.gif
Too Bad! E.L. couldn't see this coming or going, which way is the flower blossom suppose to go; I am getting confused but maybe that is the idea behind it all. ohmy.gif
Seriously though, I sure wouldn't want to pay $250.00 big bucks for a mistake.
Everyone that has purchased one should send it back and demand your money back, not credit; cash! blink.gif


#22 Linda

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Posted 11 August 2005 - 06:50 AM


Hi everyone,

My flowers are backwards too.

We need to be careful not to shoot ourselves in the foot by not buying the solids and, or, bringing their value down. Of course, I think we should report problems, but I sure don't want my collection's value to tank!!

By the way, this is a great forum. I am proud to be a member.

Linda in Hotlanta

#23 KK

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Posted 11 August 2005 - 10:53 PM


Hi Linda,
Ebay and the warehouse sales are bringing down the prices. Not us we just keep buying & buying & buy............................. laugh.gif laugh.gif laugh.gif laugh.gif laugh.gif


#24 Petals

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Posted 12 August 2005 - 07:45 AM

Maybe we should stop KK! But there are a couple of solids
that are must haves!

ohmy.gif



#25 katita

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Posted 12 August 2005 - 11:52 AM

I just got off the phone with EL in LV because my JS solids just arrived and after I post this I''m off the post office to return them. I was told that the flowering flagon (the one with the backwards flowers) was done that way on purpose. IT'S NO MISTAKE!! They decided it looked better than the original mock-ups we saw earlier in July. She said they got a note from Jay Strongwaters people that agreed. Also, the other solids that arrived were all TERRIBLY made. The hinges are askewed and loose and they one of them didn't sit right. I know I intented to return them anyway but my lord these aren't worth $15 never mind $100s. Obviously they aren't paying attention to quality anymore and if they tell me "this was done on purpose" (like the other one) I really don't believe them. Well, there's my 2 cents. I'm off the post office to return them. I so disappointed. dry.gif

#26 Bobbie

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Posted 12 August 2005 - 12:30 PM

This makes me so sad. There doesn't seem to be any pride in workmanship anymore. When I started collecting (about 5 years ago) I thought of my solids as little works of art. They were as precious as a piece of jewelry. This year I won't be buying any of them. Not only is the workmanship shoddy, but they're all starting to look alike to me - only the species of flower seems to change from solid to solid. I do like the new dragon, but for $350 I want sparkle! Is anyone at EL listening to us???

Bobbie sad.gif

#27 katita

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Posted 12 August 2005 - 12:46 PM

I agree totally, especially when they start selling for less on Ebay or at one of the CCS stores. I'm back from the Post Office, my solids should be back in LV by Monday. I'm so disappointed in the quality of these solids. I am going to use the $ I would've spent on new solids to buy some old solids that I don't have yet. This whole thing has become quite distressing. I do wonder if anyone over at EL listens. Again, my theory is we're complaining to the VERY people that benefit from the warehouse sales so my guess is they won't be doing anything about it in the near future. Too bad 'cause I'm willing to bet I'm not the only loyal solid collector who's left with a bad taste from all this.

#28 Lisa

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Posted 12 August 2005 - 01:07 PM

So I did hear back from EL reguarding this issue of the Flowering Flacon, I was told the solids as it is now is the correct way. I was told changes were made by Jay Strongwater last minute. This is what I am told, I must say I was very pleasantly suprised I got a response from EL.

So now we have an answer!


#29 Linda

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Posted 12 August 2005 - 04:16 PM

QUOTE(KK @ Aug 12 2005, 03:53 AM)

Hi Linda,
Ebay and the warehouse sales are bringing down the prices. Not us we just keep buying & buying & buy............................. laugh.gif  laugh.gif  laugh.gif  laugh.gif  laugh.gif

View Post



Dear KK,

You are probably right. Thank you for reassuring me that we are not the ones bringing the prices down.

Linda

#30 Lisa

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Posted 12 August 2005 - 04:31 PM

In my opinion Estee Lauder is the only one to blame for the drop in prices of our collections. If any company sell a collectable item than the company has a responsibility to the collectors. I feel EL is not taking responsibility what so ever by letting solids be sold for less than their retail price- period





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