Official or not???
Posted 19 January 2003 - 06:45 AM
Now I have found Lisa's site I just wonder why Lauders don't do something similar.
Trouble is, if it was official would it then be impersonal. Trouble is, should we keep Lisa to ourselves or do you think she should be in charge of a corporate site? If it was corporate, would our moans be printed? Maybe I'm answering my own question here, maybe it's better or at least more open, not to be run by the corporation.
What are your thoughts? I would have thought Lauders would have seen this idea as a money-spinner. Am I being dim here?
Posted 19 January 2003 - 07:25 AM
several years ago I wrote to the Lauder company too.....no answer at all. Then I got to know a sales manager of Lauder and she told the headoffice to answer my fax and I got a tiny notice from them, but no answer to my questions.
Lauder isn't at all interested in us collectors, at least not about giving any help to us. I had a similar frustrating experience with Lauder UK.
Why are you interested in dealing with them??? According to my opinion we got this wonderful place from Lisa & Jack to share our ideas and thoughts, isn't this much more satisfying our desires??? At least for myself it is more than that, they have my deep appreciation for their work and believe me I know what I'm takling about. I have had this idea since a very long time but wasn't able to realize it myself as I'm not good in "programming a computer".....now fortunately it has been realized by Lisa & Jack and they allow us all to profit on it.....
THANKS A MILLION.
Posted 19 January 2003 - 10:16 AM
Posted 19 January 2003 - 10:34 AM
It seems strange that (most of) the associates are very nice and helpful yet the company seem as though they don't care. They cannot even give out information to staff never mind the customers.
I have said before that I have learned so much about solids from this site and am really very grateful for it. I just wondered why EL hadn't done it or thought about it.
Everyone on this site is so friendly and keen to share information because we all share the same love - our collection.
I wasn't taking anything away from Lisa or Jack just wondering what everyone else thought.
I can tell there are a lot of passionate collectors out there.
Lisa and Jack I salute your hard work and hope this continues for a long long time.
Posted 19 January 2003 - 10:39 AM
Surely there are more than 3 members in the UK? Where are you? Speak up! It's lonely for Maggie, Jacky and myself. Maybe if we were more vocal Lauders would take more notice.......Nah!
[ January 20, 2003, 02:13 PM: Message edited by: Nancy ]
Posted 19 January 2003 - 11:30 AM
I'm wondering that you all have problems and no one gets replys from Estee Lauder.
I'm living in germany and in Munich ist Estee Lauder Germany. There are very kind and friendly people working there. I had some questions and they had answered very quickly. In 2000 I asked for the little red book with the solid perfume collection - I got it 3 days later !!!!!!! I was very surprised because all people told me I can't get it anymore.
I asked about the christmas catalogs 1999 I got it
2 days later !!!!!. In 2001 and 2002 I asked about the christmas catalogs and they send it to me in a few days . Phantastic service I think .
Posted 20 January 2003 - 12:16 AM
Maybe it's not that Estee Lauder won't answer us, maybe it is that they can't answer us for legal reasons or whatever, I guess we will never know.
All the same, it is better this way, don't get me wrong I would love to have some input and information from them but then we may not be able to express our opinions so openly.
All the infromation we need is right here for us and I thank all of my members for that.
Thanks to everyone for all the kind words
[ January 19, 2003, 02:05 PM: Message edited by: Lisa ]
Posted 20 January 2003 - 12:38 AM
Were are finished with your photo shoot.
Be on the look out - the file should be on its way shortly.
Ann & Ken
Posted 19 January 2003 - 02:05 PM
I don't think we will see the glut of excess exclusives like we did last year.
I try to educate the reps about the solids. One exclusive solid equates to a lot of make-up when you are selling on commission
Posted 19 January 2003 - 02:15 PM
Ron you are correct with what you are saying.
Posted 19 January 2003 - 03:40 PM
I am in mixed minds about the exclusivity as I find it hard to get some over here. It seems the best are sometimes kept in America.
[ January 21, 2003, 05:44 PM: Message edited by: Nancy ]
Posted 19 January 2003 - 04:32 PM
I hear and see your point, but we are dealing with a major big company, somethimes I think about that saying a squeeky wheel gets fixed first or heard but not alwalys, I understand what you mean, but remember your friends over here will always help in getting the new ones if you need. .
The good thing about this site is that we are free to complain, gripe, complement, inform and, what ever we need to do. . On another subject, I received the fruit plate which I thought was super, but the box was pretty and cheerful more like spring, pink and white stripes. I can't wait for the palm tree Debbie
Posted 19 January 2003 - 04:55 PM
I'm with everyone else here, we have got the best information from people who know what they are talking about from experience driven by a love of these wonderful little treasures and collectively - LOTS OF IT!
If it was an official site or even had an official rep joining in I'm sure they would be bound to tell us what the company wants us to hear and from the company's angle for legal and promotional reasons - don't reckon it would be anything worth hearing myself.
The people on this site are so nice and can be honest about things without it being censored and when we speak we get heard and just look at all the wonderful features we have to enjoy - we are truly spoilt and I for one (and I know I'm not alone ) am loving it!
I have met such great people through this site it is always a pleasure to call in and see what is happening.
Keep up the good work Lisa and Jack this site is second to none!
Posted 19 January 2003 - 05:14 PM
Well said, I can't say any more......good to have friend here and I do not need anything but our friendship, the love of solids, and this site. Ha Ha
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